TGH Wins Boomi AI Agent Hackathon 2025
In a defining moment at Boomi World 2025, TGH was named the Boomi AI Agent Hackathon 2025 winner, earning top recognition for solving a critical enterprise IT challenge with innovation and AI-powered precision. This victory celebrated the unveiling of TGH-InstaFIX, a breakthrough solution built on the Boomi AI Agent Framework that reimagines incident management through autonomous resolution and continuous learning. It marked not just a win, but a validation of our commitment to solving meaningful, high-impact problems for enterprises through the power of intelligent automation.
Why We Entered the Hackathon
At TGH, we believe that innovation should address real-world business pain points. When Boomi announced its global Boomi AI Agent Hackathon, we saw it as the perfect stage to showcase our approach to intelligent IT automation. We set out with a clear objective: to eliminate the bottlenecks caused by manual incident handling and empower IT operations to shift from reactive to proactive.
Our mission was to:
- Create a solution that could detect and resolve IT issues in real time
- Build intelligence into every stage of incident lifecycle management
- Deliver a scalable, AI-powered platform compatible with modern and legacy ecosystems
- Contribute meaningfully to the Boomi ecosystem with a commercially viable tool
Introducing TGH-InstaFIX
TGH-InstaFIX is an AI-driven incident resolution accelerator designed to transform enterprise IT support. Integrated via Boomi with leading Incident Management tools like Service Now, Jira, and Zendesk, InstaFIX analyzes, diagnoses, and recommends or executes resolutions—all with minimal human involvement.
Key Components:
- InstaFix AI Engine: Executes diagnostics and responses using NLP and ML
- Intelli Repo: Maintains a growing repository of validated solutions (KEDB)
- AI Agent: Triggers action and learns continuously
What It Solves:
TGH-InstaFIX directly tackles repetitive, manual IT support tasks that often delay resolution and inflate costs. It:
- Detects recurring patterns in support tickets
- Suggests AI-driven resolutions from a dynamic knowledge base
- Delivers contextual ticket enrichment within existing ITSM workflows
By embedding intelligence into the incident lifecycle, InstaFIX reduces the burden on IT teams, accelerates turnaround time, and ensures consistency in support resolution.
Human-in-the-Loop:
Engineers can validate or refine AI suggestions within the ticket interface, maintaining quality, transparency, and trust.
The Journey: From Concept to Execution
The idea was sparked by a simple challenge: reduce Mean Time to Resolution (MTTR) without compromising accountability. In just a few weeks, we:
- Studied thousands of anonymized incident records
- Built AI models capable of context mapping and probabilistic reasoning
- Integrated with Service Now and Jira for real-time data streams
- Trained the AI to deliver validated suggestions within active tickets
Boomi’s integration and workflow orchestration engine made it possible to automate cross-platform tasks and synchronize insights across multiple systems.
From ideation to a functioning prototype, our journey was a testament to the synergy between domain expertise, AI technology, and seamless integration.
Challenges and How We Overcame Them
Building InstaFIX wasn’t without its roadblocks:
- Data Volume & Complexity: We engineered simulations to mirror real-world incidents, testing AI responses under pressure.
- Response Accuracy: Our NLP and ML models were continuously retrained to improve the relevance of recommendations.
- User Experience: We designed an intuitive validation layer to ensure the AI never overrides human judgment.
- Cross-platform Integration: Aligning APIs and ensuring security across Service Now, Jira, and Boomi required precision engineering.
Agile collaboration across development, data science, and UI/UX teams allowed us to stay focused, adaptive, and aligned.
What Set InstaFIX Apart
The judges at Boomi World 2025 recognized InstaFIX for it’s:
- Context-aware automation that reduces repetitive tickets
- Dynamic learning engine that improves over time
- Seamless integration with major incident management platforms
- Transparency and control via embedded validation features
Most importantly, the solution demonstrated a strong business impact:
- Reduced MTTR by up to 60%
- Lowered IT support costs by reducing manual intervention
- Delivered scalable support across teams and geographies
- Boosted first-time resolution accuracy and enhanced user satisfaction
What’s Next for InstaFIX
Winning the Boomi AI Agent Hackathon is just the beginning. We’re now preparing for:
- Live deployments with enterprise clients
- Expanding the solution to include compliance monitoring, performance alerts, and automated root-cause analysis
- Launching a no-code dashboard for business users and IT stakeholders
- Strengthening partnerships within the Boomi ecosystem
We are also exploring collaborative opportunities with Boomi’s product team and community to co-innovate and fine-tune the solution for broader industry use.
Thank You to Everyone Who Made This Possible
This milestone belongs to our entire team. To the developers who worked through weekends, to the QA engineers who broke things so we could fix them, and to the architects who kept it all aligned, we are deeply grateful.
We also thank Boomi for giving the community this stage to innovate. The support and flexibility of their framework, combined with valuable mentorship, made the hackathon an exceptional journey for our team.
To us, the hackathon win is not the finish line, but the beginning of a new phase in AI-driven IT operations. We look forward to partnering with forward-thinking enterprises and IT leaders who want to automate smarter, resolve faster, and scale effortlessly. Reach out to our team to discuss pilots or partnerships. Learn more at https://techygeekhub.com
